Privacy Policy

Effective Date: 16 March 2026 Last Updated: 16 March 2026

Digicash(www.Digicashss.com website and its Mobile App) recognizes the importance of maintaining your privacy. Digicash is committed to maintain the confidentiality, integrity and security of all information of its users. This Privacy Policy describes how Digicash collects and handles certain information it may collect and/or receive from you via the use of this application. This Privacy Policy applies to current and former visitors to our application. By visiting and/or using our application, you are accepting and consenting to the practices described in this Privacy Policy. Your consent will be stored in our system for record purpose. By using or continuing to use the application you agree to our use of your information (including sensitive personal information as defined under the Information Technology Act, applicable rules, notification etc.) in accordance with this Privacy Policy, as may be amended from time to time by the Website & Application in its discretion. We respect your privacy. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Digicash, you agree to the collection and use of your data by Digicash and you are authorizing us & our associate partners to give you a call, SMS, IVR, or WhatsApp to offer you their services for the product you have opted for, imparting product knowledge, offering promotional offers. You also authorize us to give you a call, SMS, IVR or WhatsApp from Digitel & its associate partners for the above-mentioned purposes.

Information We Collect: -

Information We Collect We may collect the following information when you use the Digicash application:

  • Name
  • Phone number
  • Email address
  • Device information
  • IP address
  • Transaction information
  • Application usage data

How We Use Your Information?

We use the collected information to: - Provide and maintain our services - Process transactions - Improve application performance - Communicate with users regarding updates or support - Prevent fraud and ensure security. App Permissions The Digicash mobile application may request the following permissions: - Internet access – to connect with our servers and process transactions - Storage access – to store necessary application data. Data Retention We retain personal information only as long as necessary to provide our services or comply with legal obligations. Once the data is no longer required, it will be securely deleted.

User Rights:

Users may: Request access to their personal information - Request correction of incorrect information - Request deletion of their personal data - Withdraw consent for data processing

Disclosures: Information Sharing: -

Digicash will not sell or rent or otherwise disclose your information for commercial purposes to anyone in a way that is contrary to the commitments made and/or other than as set in this Privacy Policy. However, we may share your information with third parties, such as our group companies, employees, agents, business Service Providers with whom we have partnerships, and any affiliates, for purposes described within this Privacy Policy. Digicash may also share, sell, and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of Digicash business or upon the merger, reorganization, or consolidation of it with another entity on a basis that it is not the surviving entity. For the purposes of this paragraph, "affiliate" means any person, company, or Digicash directly, or indirectly through one or more intermediaries, that controls, is controlled by or is under common control with Digicash(The term "control," as used in the preceding sentence, shall mean with respect to any person, the possession, directly or indirectly, of the power, through the exercise of voting rights, contractual rights or otherwise, to direct or cause the direction of the management or policies of the controlled person. As used in this Privacy Policy, the term "Person" includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association, or any other entity). We limit the collection and use of your personal information. We may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner. Such information does not identify you individually. Access to your Account information and any other personally identifiable information is strictly restricted and used only in accordance with specific internal procedures, and for the purposes set out in this Privacy Policy, in order to operate, develop or improve our services. We may use third party service providers to enable providing you with our services and we require such third parties to maintain the confidentiality of the information we provide to them, under our contracts with them. We may also share your information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation. You agree and consent for the Website to disclose your information, if so required, under applicable law.

Revocation of Consent: -

If you feel that we do not require the retention of your personal information or if you ask us to delete or remove your personal data where you think we do not have the right to process it, we shall destroy or delete such Customer information. You may, at any time while availing of our Services or otherwise, withdraw the consent given earlier to us to collect and use your sensitive personal data or information by writing to us at info@DigicashSS.com. However, in the case of you withdrawing such consent, Digicash shall have the option to stop providing you the Services for which the information was sought.

Log Files: -

Like most standard applications, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer to you, to improve marketing, analytics or site functionality.

Personal Information: How do we Secure it?

Digicash understands that the confidentiality, integrity, and availability of your information are vital to our business operations and our own success. We always employ appropriate technical and organizational security measures to protect the information we collect from you. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and PIN, and may not provide these credentials to any third party.

Your Control Over Your Personal Information: -

It's important to note that the information we use about you helps us provide you with services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online. If you choose not to provide all of the information and data that is requested of you, we may not be able to provide you with the Services that you have subscribed to When you provide your contact details, we will use it to send you important news about your account, request your feedback or opinions and provide updates on special deals and offers that might interest you.

Third-Party Advertisers and Links to Other Websites: -

Third Party Advertising
We may use third-party advertising companies and/or advertisement agencies to serve ads when you visit our application. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this application in order to provide advertisements on this application and other third-party websites about goods and services that may be of interest to you. We may use third-party service providers to serve advertisement on our behalf across the internet and sometimes on this application. They may collect anonymous information about your visits to Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites for targeted advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major Websites. No personally identifiable information is collected or used in this process.

Grievance Officer: -

If you have any grievances or concerns regarding the processing of your data, please contact us at:
Email: info@DigicashSS.com

Child Safety Standards (CSAE Policy)

Digicash (www.DigicashSS.com and its mobile application), developed and operated by Digicash, is committed to protecting children and maintaining a safe in-app environment. Digicash has a zero-tolerance policy toward child sexual abuse and exploitation Legal Compliance Digicash complies with all applicable child protection laws and regulations in South Sudan and cooperates fully with law enforcement agencies to prevent child exploitation.

Changes in this Privacy Policy: -

Digicash reserves the right to change this policy from time to time to ensure compliance with all regulations applicable in South Sudan. We encourage you to periodically review. Checking the effective date allows you to determine whether there have been changes since the last time you reviewed the statement.